FAQs
CANCELATION & REFUND
You can cancel your membership within 24 h from 1st payment only.
To cancel your membership, please submit your request through email on : info@evoxclubs.com and our team will respond to your request.
Once they confirm the cancelation, we will proceed the refund to your account within 7 to 14 working days based on your payment methods.
If you purchase pre-sale membership, you can cancel it with in 24h from the opening date .
FREEZING POLICY
Unfortunately, freezing is only available for future periods starting from the date of the request Submitted
We have freezing policy based on types of your membership
3-Month Membership- 3 Weeks (can be split over 2 periods )
6 Month Membership- 6 Weeks ( can be split over 3 periods )
12-Month Membership- 3 Months ( can be split over 3 periods)
We also offer additional freeze for 1M only with extra fees of 172.5 and can be utlize once your membership freeze used
To apply freeze, you need to submit your request by email to: info@evoxclubs.com bearing in mind that freeze available with future date from the request date
OUR CLASSES
You first need to have active membership at Evox Club and follow below steps :
- Login to your account at Evox App.
- Navigate to Group Class Category
- Select the class and click on book to reserve your slot.
Please note that booking for classes open 23H ahead of class time.
Additionally waiting list will be available for listing incase any member couldn’t show up or cancelled their booking before the class start .
We have limited capacity for each class hence it’s really important to be there 10 min ahead of class time and in-case no show we will automatically enroll members from waiting list
We offer wide variety of workout classe and all are included in membership such as pilates ( Mat & Reformer ) , Yoga, Zumba along with LesMill Classes
OUR GYMS
Our membership allow access for all evox clubs unless you purchase home club membership that allows only for the club of membership purchased
Evox Club offers a wide range of facilities, including state-of-the-art workout equipment, group fitness classes ( including reformer Pilates )
Also based on club you visit you will find different service available like sauna , pool in Jeddah branch
MEMBERSHIP DETAILS
You have unlimited access to all services and facilities, including workout spaces and group classes meanwhile it shall be as per the T&C of booking and availabilities
If you’re new, you’ll receive a complimentary induction session with our personal trainer to assist you in achieving your fitness goals.
We offer upfront payment memberships for 3, 6 & 12 Months
Your membership is activated immediately upon completion of payment, allowing you immediate access to our gym.
If you join under a pre-opening (Founding Offer), your membership will be activated on the opening date.